Office Hours Process

Prepare the event

• Create a new event via our webinar software
• Update the promotional banner
• Record a short video to invite people to the event

Promote the event

• Send out a message to all users with the invitation
• Not unsubscribed from communication
• More than 10 sessions in our product
• Create an in-app banner promoting the event
• Social media posts
• Feature in our monthly newsletter
• Announcement via the community

Prepare the agenda

• Which new features and improvements to we want to highlight?
• Which aspects of the roadmap do we want to present (and get feedback on)?
• Which common challenge or workflow do we want to highlight? And what is our unique take on this?
• What insights do we want to get from our audience, which questions do we want to ask during the session?

Followup

• Write a blog post on the deep dive topic
• Send out a recap message with the recording, doc, and blog post